Privacy Policy

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Welcome to Elderly Care Consultant. We provide independent guidance on elderly care options, including hospital discharge planning, home care assessments, and general information on funding options. We can offer insight into the types of funding that may be available based on the information shared with us and provide general guidance on potential financial support avenues. However, we do not determine eligibility, guarantee funding outcomes, or provide financial advice.
This document sets out our Privacy Policy, Terms & Conditions, and Disclaimer to ensure transparency and protect both parties.

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.

2.1 Information We Collect

By sharing your personal information with us, you consent to its processing and use as outlined in this Privacy Policy. We will only use your information for the purposes specified in this document, and in accordance with applicable data protection laws.
We may collect and process the following personal data:

• Contact details (name, phone number, email)
• Information about the individual requiring care (only with consent)
• Details of care needs and preferences
• Payment details (processed securely via third-party payment providers)

2.2 How We Use Your Information

We use your data to:

• Provide independent guidance on elderly care options
• Communicate with you regarding your enquiry or consultation
• Assist with care planning and provider recommendations
• Fulfil our legal and contractual obligations

2.3 Legal Basis for Processing

We process personal data under the following lawful bases:

• Consent: Where you have given clear permission for us to process your data
• Legitimate interest: To provide our services and respond to client enquiries
• Legal obligation: Where required by law (e.g., safeguarding concerns)

2.4 Data Sharing and Confidentiality

We do not share personal data with third parties unless:

• You give explicit consent
• It is necessary to fulfil a request (e.g., referring you to a care provider)
• We are legally required to do so (e.g., safeguarding disclosures)
  If we have reason to believe that an individual is at risk of harm, abuse, or neglect, we may be legally obligated to share relevant information with the appropriate authorities, even without the individual's consent. Our priority is always to act in the best interests of those at risk while adhering to safeguarding laws and regulations.

2.5 Data Security

We take appropriate measures to protect personal data against unauthorised access, loss, or misuse.

2.6 Data Retention

We only retain personal data for as long as necessary to fulfil our services or comply with legal obligations.

2.7 Your Rights

You have the right to:

• Access, correct, or request the deletion of your data
• Withdraw consent for data processing at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data is being misused

2.8 Dispute Resolution for Privacy Concerns

If you have concerns about how we process your data, please contact us first to resolve the issue. If we cannot resolve your complaint, you may contact the ICO (www.ico.org.uk) for further assistance.

3.1 Services Provided

Elderly Care Consultant provides independent guidance and consultancy regarding elderly care options, including:

• Guidance on hospital discharge, care planning, and home care options
• General information on funding options that may be available based on the information provided by the client (we do not determine eligibility or provide financial advice)
• Support in understanding care needs and navigating the care system

We do not provide:

• Medical, legal, or financial advice
• Reports, formal assessments, or care monitoring
• Expert witness services or testimony in legal proceedings
• Documents intended for use in legal disputes, tribunals, or court proceedings

3.2 Guidance and Recommendations

Our guidance is based on the information provided by clients at the time of the consultation, as well as our professional experience, general knowledge from various sources, and publicly available information. While we strive for accuracy based on professional experience and knowledge, we are not responsible for decisions made by third parties, including the NHS, local authorities, or care providers. Clients are solely responsible for the choices they make based on our guidance.

3.3 Accompanied Care Home Visits

If requested, we may accompany clients to visit care homes or care providers, subject to a risk assessment. We do not provide transport or personal care during these visits. Our role is advisory, and we do not influence or make care placement decisions on behalf of the client.

3.4 Fees and Payments

Fees for our services are agreed upon before the consultation. Payment is required in advance or as per an agreed schedule. Refunds are only available in exceptional circumstances and at our discretion.

3.5 Limitation of Liability

The guidance provided by Elderly Care Consultant is for informational purposes only. It does not constitute a formal assessment, expert opinion, legal advice, or a guarantee of any outcome.
We exclude all liability for any direct, indirect, or consequential loss or damage, including financial loss, emotional distress, or reputational damage, arising from the use of our services. We are not responsible for any decisions made based on our guidance, nor for any actions taken by third parties, including care providers, local authorities, or NHS bodies. Where liability cannot be excluded by law, our total liability is strictly limited to the amount paid for our services.

3.6 Dispute Resolution

In the event of a dispute, both parties agree to attempt to resolve the matter through informal negotiation first. If a resolution cannot be reached, the dispute must be referred to mediation before any legal proceedings are initiated. Legal claims can only be pursued if mediation is unsuccessful.

The information provided through our services and website is for general guidance only and does not constitute medical, legal, or financial advice. Clients should consult qualified professionals where necessary.
We are not responsible for the decisions made based on our guidance.
We do not guarantee the quality of services provided by third-party care providers or organisations.
Use of our services is at your own discretion and risk.

We may update this Privacy Policy, Terms & Conditions, and Disclaimer from time to time. Clients are encouraged to review them regularly for any changes. The latest version will always be available on our website.